Urgent Opening for Operations Manager Role for Delhi Location

7 - 12 Years
Delhi NCR

Job Description

Roles and responsibilities 

Key Accountability-

1. Role require managing service & operations
2. Apt knowledge of preparing MIS, customization of data and reporting
3. Strong hold on customer service activities with detailed knowledge on the processes like issuance, claim settlement & escalation handling
4. A product expert who can face client, provide servicing and understand customers requirements
5. Should be comfortable in using internal portals and work with IT team for smooth functioning of web portals
6. Good in coordination with multiple teams for resolving queries raised by partner organizations
7. Candidate to be dedicated in follow-up and completing the task within TAT
8. Need to have a great command over written and verbal communication
9. Experience in managing customer relations would be preferred
10. Should be focused to meet the deadlines and achieve desired results.
11. Profile would also require travelling across states for partner/client meetings


Competencies (Knowledge & Skills) :

Good command over both Written and Verbal Communication, Customer Service Aptitude, Relationship Management Skills, Product Knowledge & Excel skills.


Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Any Graduate

PG:Any Postgraduate

Doctorate:Doctorate Not Required

Company Profile

TopGear Consultants Pvt Ltd.

A leading Client
View Contact Details+

Recruiter Name:Rajesh Nair

Contact Company:TopGear Consultants Pvt Ltd.

Salary

INR 5,00,000 - 6,00,000 PA.

Industry

Insurance

Role Category

Operations

Role

Operations Manager

Employment Type

Permanent Job, Full Time