Trainer – Mumbai

Hiring for Leading Life Insurance Company

4 - 9 Years
Mumbai

Job Description

Training & Liaisoning
1) Train the Call Centre Trainer & Consultant Trainer

2) Coordinates with Product & Training & Content team for new product
launches & introduction of call centre scripts, calculators

3) Introducing content, new sales pitches, Call centre compliance
approved scripts basis various campaigns & feedback from Campaign Managers

Business inputs
1) Increasing OJT Logins/ Connects at Contact centers.

2) PIP preparation for Bottom Quartile agents

3) Increase in share of Agents earning Incentives

Product Knowledge refresher

1) Monthly Product Tests- Product Knowledge Test

2) Before & After (M-o-M Comparison)

Audit & Call Quality
1) Bargins to provide online Campaign Feedback acc to training

2) TNA basis Call Quality Report

3) Adherence to Statutory Guidelines

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

TopGear Consultants Pvt Ltd.

Leading Recruitment Firm
View Contact Details+

Recruiter Name:Ritu

Contact Company:TopGear Consultants Pvt Ltd.

Email :ritu@topgearconsultants.com

Website:http://jobs.topgearconsultants.com

Salary

Not Disclosed by Recruiter

Functional Area

Other

Employment Type

Full Time, Permanent