Sr Manager – Life Asia Service Management

Hiring for Leading Life Insurance Company

8 - 10 Years

Job Description

POSITION TITLE: Senior Manager - Life Asia Service Management
BUSINESS UNIT: Information Technology
REPORTING TO: DGM Life Asia Service Management
LOCATION : Bangalore

Position Summary
Analysing issues raised by business users and find appropriate solution
Life Insurance Business knowledge with Life/400 or Life/Asia application
Suggest alternate solutions to issues ensuring smooth running of day-to-day business
Servicing data requests raised by business users
Monitor repeated requests for automation
Monitor repeated incidents for permanent resolution
Stake holder management for issues and reports

Key Accountabilities
Responsible for prioritizing the issues and resolution based on severity
Responsible for resolving the issues within defined TAT
Suggesting alternates solutions wherever required
Review workarounds/resolutions suggested by the team
Transfer of incidents to problem tickets & follow-up till closure
Distribution of reports to various business units
Preparation of MIS for review meetings

Skills, Knowledge & Qualifications
Solid knowledge of DB2 SQL as the role requires scripting of complex queries
Basic knowledge in AS/400 and operational activities
Life/400 or Life/Asia knowledge is mandatory
Good knowledge of incident management & problem tickets management
Good understanding of the technologies that are relevant
Life Insurance domain knowledge preferred
Trouble-shooting and resolution of batch job abends mandatory
Knowledge of business objects is desirable

Personal Attributes & Competencies
Good team handling ability
Good Analytical ability & ability to grasp customized applications used by Exide Life
Good communication skills including written & verbal
Attitude for defining and adherence to processes
Open to new initiatives
Performance Measures (The quantitative measures of the jobs overall responsibility)
Team management & training to team members
Incident management & timely resolution as per agreed SLA
Responsible for tracking problem tickets till closure for permanent resolution
Stake holder management
Ensure on-time distribution of reports to various stake holders
Resolution of batch job abends to ensure on-time release of system
Coordinate with other IT teams for smooth running of various applications


Desired Candidate Profile

Please refer to the Job description above

Company Profile

TopGear Consultants Pvt Ltd.

Leading Recruitment Firm
View Contact Details+

Recruiter Name:Ritu

Contact Company:TopGear Consultants Pvt Ltd.




Not Disclosed by Recruiter



Role Category

Senior Management


Program Manager

Employment Type

Full Time, Permanent