Senior Manager – Life Asia Service Management

2 - 7 Years

Job Description

Position Summary (Comprehensive summary of what the job exists to accomplish)
Analysing issues raised by business users and find appropriate solution
Life Insurance Business knowledge with Life/400 or Life/Asia application
Suggest alternate solutions to issues ensuring smooth running of day-to-day business
Servicing data requests raised by business users
Monitor repeated requests for automation
Monitor repeated incidents for permanent resolution
Stake holder management for issues and reports

Key Accountabilities (A collection of duties and/or responsibilities assigned)
Responsible for prioritizing the issues and resolution based on severity
Responsible for resolving the issues within defined TAT
Suggesting alternates solutions wherever required
Review workarounds/resolutions suggested by the team
Transfer of incidents to problem tickets & follow-up till closure
Distribution of reports to various business units
Preparation of MIS for review meetings

Skills, Knowledge & Qualifications (Framework required by the position)
Solid knowledge of DB2 SQL as the role requires scripting of complex queries
Basic knowledge in AS/400 and operational activities
Life/400 or Life/Asia knowledge is mandatory
Good knowledge of incident management & problem tickets management
Good understanding of the technologies that are relevant
Life Insurance domain knowledge preferred
Trouble-shooting and resolution of batch job abends mandatory
Knowledge of business objects is desirable

Personal Attributes & Competencies
Good team handling ability
Good Analytical ability & ability to grasp customized applications used by organization.
Good communication skills including written & verbal
Attitude for defining and adherence to processes
Open to new initiatives

Performance Measures (The quantitative measures of the jobs overall responsibility)
Team management & training to team members
Incident management & timely resolution as per agreed SLA
Responsible for tracking problem tickets till closure for permanent resolution
Stake holder management
Ensure on-time distribution of reports to various stake holders
Resolution of batch job abends to ensure on-time release of system
Coordinate with other IT teams for smooth running of various applications


Desired Candidate Profile

Please refer to the Job description above

Company Profile

TopGear Consultants Pvt Ltd.

One of the growing organization.
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Contact Company:TopGear Consultants Pvt Ltd.


Not Disclosed by Recruiter



Functional Area

IT Software - Other

Role Category

Programming & Design


Product Manager

Employment Type

Full Time, Permanent