Senior Associate , Associate

2 - 6 Years
Mumbai

Job Description

Roles and responsibilities

  • 1. Transactions
  • Manage transactions of New Business, Alteration and Renewal of Wellness product
  • Manage the vendor responsible for performing transactional activities
  • Ensure reconciliation of customers benefit usage with partners data
  • Reconciliation of partner invoice with customer usage data
2. Servicing
  • Manage the rewards wallet of customer, resolve any discrepancies for Cash Back transactions
  • Seamlessly process the manual transactions for recording customer benefits under the product
  • Coordinate with wellness partners to provide best-in-class service to customers
  • Identify opportunity for improvement basis customers feedback

3. Overall
  • Publishing of Reports & MIS to relevant stakeholders and Management
  • Ensure all customer queries / request / complaints are resolved with utmost priority
  • Successfully manage the relationship with all stakeholders, internal as well as external
Requirements:
  1. Proven working experience in operations
  2. Solid technical background with understanding
  3. Excellent intra and inter departmental communication skills
  4. Excellent written and verbal communication skills
  5. Solid organizational skills including attention to detail and multi-tasking skills
  6. Strong working knowledge of Microsoft Office
Key skills:
  1. Well-developed interpersonal skills
  2. Communication skills
  3. Team working skills

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

TopGear Consultants Pvt Ltd.

Recruitment Firm
View Contact Details+

Recruiter Name:Rajesh Nair

Contact Company:TopGear Consultants Pvt Ltd.

Telephone:7738375361

Website:http://jobs.topgearconsultants.com

Salary

INR 2,00,000 - 4,00,000 PA.

Industry

Insurance

Role Category

Voice

Role

Associate/Senior Associate -(NonTechnical)

Employment Type

Full Time, Permanent