Opening for AVP – Back Office Operations – Prabhadevi

8 - 13 Years

Job Description

Roles and responsibilities 

Duties and Responsibilities 

Good understanding of application software of Retail Assets Business. To drive system improvements on continuous basis to enhance customer service, productivity and controls.
The candidate will have a demonstrated record of team building and execution in a high volume operational environment and be able to lead not only at the strategic level, but also tactically day - to - day by diving deeply into business and technical domains.
Lead a Team of approx. 80 people in Central Operations team and one Back office person per branch.
To act as an interface with in house and external tech teams to design, develop and roll out technology solutions to support operations and process Re-engineering
Designing new processes related to back office operations system development and drafting policies and process regarding the same.
Centralization of Loan and Insurance Booking process for PAN India within the defined TAT
Ensuring minimum error in the data and reporting.
Analysis of weekly/fortnightly MIS and action taken thereof
Track overall team performance by analysing actions, risks, issues and decisions and escalate where appropriate according to the approved methodology. Create & maintain process manual repository Able to plan manpower for operational task aligning with business projections without compromising the guidelines & SLA with business.
Hands-on experience of front end Customer Service and back end Operations. Expertise in execution of activities through branch teams to ensure uniformity of process adherence across all branches.
Help build a small team of outbound and inbound customer care executives.
Periodic branch visits to understand internal customer grievances and proactively suggesting changes in the process / software.


Desired Candidate Profile

Please refer to the Job description above

Company Profile

TopGear Consultants Pvt Ltd.

TopGear Consultants Pvt Ltd.
View Contact Details+

Recruiter Name:Rajesh Nair

Contact Company:TopGear Consultants Pvt Ltd.

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INR 8,00,000 - 14,00,000 PA.

Role Category

Senior Management



Employment Type

Permanent Job, Full Time