Manager/Sr Manager – Service Quality

7 - 12 Years
Mumbai

Job Description

Roles and responsibilities 

To help the organization drive continuous improvements & achieve excellence in the quality of its service delivery leading to best in class persistency of consumers continuing to stay longer with the brand, buying more from it & recommending to others.

1. Reach out to both external & internal customer to understand current experience & opportunities for improvement in services delivery
2. Understand & list down parameters/events around service experience that impact key business goals
3. Critically analyze service interactions & processes to highlight areas for improvement
4. Summarize information so that relevant & critical information can be presented to senior stakeholders & decision makers.
5 Empathy towards others & keen interest to come up with solutions
6. Self-motivated (doesn't need external push for ideation, execution or even self-development)
7. Engaged (openly expresses views/opinions, seeks clarification, sets clear expectations)


Required Candidate profile

Work experience in any direct customer engagement role around servicing, grievance management or sales. Any prior experience in quality, project management or research based roles is an added advantage.

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

TopGear Consultants Pvt Ltd.

Leading Recruitment Firm
View Contact Details+

Recruiter Name:Sana S

Contact Company:TopGear Consultants Pvt Ltd.

Website:http://jobs.topgearconsultants.com

Salary

Not Disclosed by Recruiter

Role Category

Quality

Role

Quality Assurance/Quality Control Manager

Employment Type

Permanent Job, Full Time