Roles and responsibilities
To help the organization drive continuous improvements & achieve excellence in the quality of its service delivery leading to best in class persistency of consumers continuing to stay longer with the brand, buying more from it & recommending to others.
2. Understand & list down parameters/events around service experience that impact key business goals
3. Critically analyze service interactions & processes to highlight areas for improvement
4. Summarize information so that relevant & critical information can be presented to senior stakeholders & decision makers.
5 Empathy towards others & keen interest to come up with solutions
6. Self-motivated (doesn't need external push for ideation, execution or even self-development)
7. Engaged (openly expresses views/opinions, seeks clarification, sets clear expectations)
Required Candidate profileWork experience in any direct customer engagement role around servicing, grievance management or sales. Any prior experience in quality, project management or research based roles is an added advantage.
Desired Candidate Profile
TopGear Consultants Pvt Ltd.
Leading Recruitment Firm
View Contact Details+