Deputy Manager

4 - 9 Years
Mumbai

Job Description


Purpose of the job:
Relationship management with vendors, to act as single point of contact for vendors and process owners for various issues.
Ensuring compliance of all outsourcing contracts as per IRDA guidelines

Duties & Responsibilities:
Co-ordination between process owners and vendors for various governance issues; to act as a facilitator.
Preparing and executing various transitions of activities from in house to vendor/ vendor to vendor.
Scheduling regular IT governance meetings with vendors
Regularly monitoring and reporting call center attrition details.
Following up with internal stakeholders and vendors to close various actionables discussed in monthly business reviews
Validate the utilization of call center manpower and provide monthly report
Proactively come up with effective action plan to maximize the utilization of call center resources.
Ensure timely submission of IT security reports from vendors.
To keep track of monthly payments made to call center vendors, compare with budgeted amounts and report
Invoice management - Coordinating between process owners and vendors to clear the invoices according to defined process
To regularly calculate penalty applicable according to contract, coordinate with vendor and ensuring timely submission of credit
To assist process owners in preparation of effective contracts/amendments for newly outsourced activities
To coordinate with Legal and procurement for timely closure of contracts/amendments.
To prepare half yearly report of vendor payout details as required by IRDA and submit to compliance within timelines
To keep track of other changes in outsourcing/distance marketing guidelines and alert/educate the process owners regarding the same.
Ensure best practises from call center industry are being followed by voice processes
Coordination with process owners and vendors to ensure regular creation/updation of process manuals
To ensure timely backup and purging of call recordings by process owners.
To regularly visit vendor sites and submit audit report


Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

TopGear Consultants Pvt Ltd.

Recruitment Firm
View Contact Details+

Recruiter Name:Rajesh Nair

Contact Company:TopGear Consultants Pvt Ltd.

Salary

INR 3,00,000 - 5,50,000 PA.

Industry

Insurance

Role Category

Voice

Role

Assistant Manager/Manager -(NonTechnical)

Employment Type

Full Time, Permanent