Deputy Manager_Lower Parel

2 - 7 Years
Mumbai

Job Description

 Greetings from TopGear Consultants!

We are hiring for one of the leading market leading lide insurance company for the designation of Deputy Manager at Lower Parel location.

Find below the job details for your reference.

Process reengineering, Change Management, Data Analysis and MIS reporting
Process & System Design and Reviews - Review of Existing Process owned by Branch operations and process where branch operations execute certain activities
1. Evaluation of Processes
2. Identifying gaps
3. Designing controls and Control Reports, Initiate corrective actions
4. Improvement in performance
Review of BRS for Change in System, New Product Launch, New Process Launch, Rollout & enforcement of New and Existing Processes.
Governance: SDA/AIrR / Concurrent Audits- Design of checklist parameters across all processes and activities. Calibrations with Branch ops and stakeholders and closure of reports within TAT and maintained quality.

1) Highlight the highs and lows of performance on key business levers and collateral business levers
2) Suggest measures and initiatives for meeting with gaps and future plans on business levers.
3) Collect and analyze competitor information on distribution set up and performance for respective regions. Generate informative reports based various scenarios

Quarterly & Year end audit management

CSAT Management
Drive CSAT lead target and measurement of achievement.
Drvie for CSAT performance for branch ops on Email and Calling towards organisational level goals
Process compliance, Awareness Mails, Process Improvements, Analysis of responses, call listening etc
Drive Special Projects

Drive and Participate in special projects initiated by business Like Insta serv
SPOC for generating content for internal Communications
Coordinate with various functional role holders for driving new initiatives and being SPOC for process improvements .

If interested kindly share your updated resume on shraddha@topgearconsultants.com

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

TopGear Consultants Pvt Ltd.

We are hiring for market leading life insurance company!
View Contact Details+

Recruiter Name:shraddha p

Contact Company:TopGear Consultants Pvt Ltd.

Email :shraddha@topgearconsultants.com

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Salary

Not Disclosed by Recruiter

Industry

Insurance

Role Category

Operations

Role

Operations Manager

Employment Type

Full Time, Permanent