Deputy Chief Manager/Chief Manager-Policy servicing(operations)

6 - 11 Years

Job Description


We have a job opening with a leading organisation in Mumbai

Please find below the Job Description:

Job Purpose:

Development and implementation of both short and long term plans of policy servicing in areas of reinstatement, renewal accounting, introduction and management of NACH/ Direct Debit, alternate payment methods, receipting of all auto mode payments and smooth functioning of renewal process for Bancassurance partners . The role is responsible for ensuring proper financial controls are implemented and those both internal and external customers' needs are met and team is compliant to Audit and regulatory norms. The role also involves implementing and increasing usage of alternate payment methods and driving smooth renewal process for partners aimed at providing convenient services to customers and reducing cost of operations. It also involves Managing reinstatements and renewal accounting to support customer retention and proper accounting of premium paid by customers

Job Role Details:

  1. Plan, enable and manage execution of standardised processes aimed at achieving client and sales force satisfaction within prescribed standards for the following processes : 1) Reinstatement 2) Renewal Accounting 3) Auto Debit 4) Alt. Payment Methods 5) Renewal receipting
  2. Manage reinstatements and renewal accounting for supporting customer retention initiatives and proper accounting of premium
  3. Ensure smooth and timely functioning of Auto Debit processes to ensure that Auto Debit becomes the most preferred mode of payment options for customers as it is convenient for customers as well as cost efficient for the Company, and initiate and implement newer payment options for providing convenience to customers, reducing cost of renewal premium collection and providing impetus for persistency.
  4. Managing the process of Renewal Upload for various renewal premium in RWS
  5. Authorise exceptions from prescribed standards/ processes with minimal impact on existing risks and costs, to accommodate special servicing requests from clients and sales force.
  6. Define project requirements for optimum use of technology and resources covering the processes of reinstatement, alternate payment methods, renewal accounting and query resolution.
  7. Promoting alternate premium payment methods
  8. Ensure that the Standard Operating Procedures, updated with the latest process changes and incorporating risk control measures, are adopted and internalized.
  9. Design & develop strong MIS to monitor adherence to processes and risk control measures.


Desired Candidate Profile

Please refer to the Job description above

Company Profile

TopGear Consultants Pvt Ltd.

Leading recruitment firm
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Recruiter Name:Kusum

Contact Company:TopGear Consultants Pvt Ltd.


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Role Category



Operations Manager

Employment Type

Full Time, Permanent