Call Center Manager (Insurance) – Malad

8 - 13 Years
Mumbai, Mumbai Suburbs

Job Description

Dear Candidates,

We have a opening for Call Center Operations with leading Insurance industry.

  • Call center Annually & Monthly Top line management and planned Target accomplishment .
  • Develop effective call center review mechanism which help in overall tracking of center performance.
  • Develop objectives for the call center's Monthly & day-to-day activities.
  • Collect and analyze call-center statistics ((sales, costs, Conversion, Dial outs etc.)
  • Call center employee engagement and motivation purpose regular Incentive, Contest & RnR planning.
  • Hire, coach and provide training to personnel to maintain high business standards.
  • Monitor and improve ordering, telephone handling , Talk time and other procedures
  • Evaluate performance with key metrics (SPD,APE, conversion, Target Vs Achievement etc.)
  • MIS management which help in regular Business decision making.
  • Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
If you are interested kindly share your resume on sonal@topgearconsultants.com. with below details :

Current CTC:
Expected CTC:
Notice Period:
Years of Exp:
Current Location:

Thanks,
Sonal K
TopGear Consultants


Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

TopGear Consultants Pvt Ltd.

TopGear Consultants Pvt Ltd.
View Contact Details+

Recruiter Name:Rajesh Nair

Contact Company:TopGear Consultants Pvt Ltd.

Email :sonal@topgearconsultants.com

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Salary

INR 3,00,000 - 6,00,000 PA.

Industry

Insurance

Role Category

Mutual Funds/Fund Management/Asset Management

Role

Operations Manager

Employment Type

Full Time, Permanent