- Daily Planning for PIVC clearance like ensuring data allocation to contact centre, agents deployed.
- Interact with the Contact centre Spoc for ensuring call quality and script adherence.
- Highlight process gaps and ensuring closure Creation of scorecards and correct MIS for various stakeholders
- Attempt to reduce the business rejects through continuous feedback to the vendor and sales
- Monthly review with Contact centre spoc for ensuring adherence of PIVC processes
- .Co-ordinate with Spocs for dispute pending cases
- Interact with all stakeholders to make PIVC a success
- Resolution of queries and requests, escalations via phone calls and email
- Carry out tests and audits of identified samples for quality of business based on the framework defined
- Provide data inputs for PPTs & prepare ppt for Insta & PIVC process as and when required
- Daily recon of PIVC cases and highlight the Issue to IT/concerned stakeholders by raising IT tickets and follow up for closure.
- UAT of new projects and support in closure
Desired Candidate Profile
TopGear Consultants Pvt Ltd.
Hiring for leading Life Insurance Company.
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Contact Company:TopGear Consultants Pvt Ltd.