Assistant Manager- Revenue Assurance

2 - 7 Years
Mumbai

Job Description

JOB ROLE:
  • Daily Planning for PIVC clearance like ensuring data allocation to contact centre, agents deployed.
  • Interact with the Contact centre Spoc for ensuring call quality and script adherence.
  • Highlight process gaps and ensuring closure Creation of scorecards and correct MIS for various stakeholders
  • Attempt to reduce the business rejects through continuous feedback to the vendor and sales
  • Monthly review with Contact centre spoc for ensuring adherence of PIVC processes
  • .Co-ordinate with Spocs for dispute pending cases
  • Interact with all stakeholders to make PIVC a success
  • Resolution of queries and requests, escalations via phone calls and email
  • Carry out tests and audits of identified samples for quality of business based on the framework defined
  • Provide data inputs for PPTs & prepare ppt for Insta & PIVC process as and when required
  • Daily recon of PIVC cases and highlight the Issue to IT/concerned stakeholders by raising IT tickets and follow up for closure.
  • UAT of new projects and support in closure

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

TopGear Consultants Pvt Ltd.

Hiring for leading Life Insurance Company.
View Contact Details+

Contact Company:TopGear Consultants Pvt Ltd.

Email :jophy@topgearconsultants.com

Salary

Not Disclosed by Recruiter

Industry

Insurance

Role Category

Operations

Role

Operations Manager

Employment Type

Full Time, Permanent