Please find below the Job Description:
Responsible for planning and coordinating all MIS related activities to facilitate policy issuance process. Job also involves doing adhoc analysis to highlight trends and update management with relevant information.
- Drive Issuance for eligible Policies
- Extract data using SQL queries
- Analyse the trends and alert Sr management as and when deviation is observed in the process
- Coordinate with stakeholders for cross functional data analysis
- Identify the gaps and help build efficiencies
- Simplify processes using modern data analysis tools
- Coordinate with customer with all necessary support to get the policy issued within agreed TAT
- Coordinate with customer through call / email and influence to complete all requirements for issuance of the policy.
- Process Management
- Coordinate with all internal departments to provide departments/verticals to ensure that customer queries are addressed with complete satisfaction
- Coordinate with internal department for smooth issuance of policy keeping in mind the risk & regulatory norms are not compromised.
- Identify, define and periodically review service standards in terms of quality, speed, costs, regulatory compliance and operational risks to achieve the aforementioned objectives.
- Ensure adherence to regulatory requirements and appreciate the implications on the function in coordination with Compliance. Seek appropriate process corrections for implementation.
- Record the risks in such deviations across the new business functions and authorise transactions as appropriate.
- Recommend process modifications to reduce exception handling to improve customer experience.
- Do root cause analysis of customer and sales force dissatisfaction, enable resources for resolution of such causes
- Conceptualize and roll out periodic MIS generation like, NB Monthly review dash board, NB review presentation etc. to facilitate sharing of performance highlights and improvement areas with internal and external customers and also to help in decision making for upgrades in New Business deliverables.
- Customer Assistance
- Assist and update customer on the requirement to be completed with necessary details.
- Resolve all queries or cases within TAT and with appropriate resolution
- Responsible to facilitate the Issuance processes by generating various reports to drive the business
- Expertise in Data Analysis and give updates to management on various trends observed
- Highlight deficiencies
- Responsible for preparing adhoc reports as and when required
- Responsible for automation of reports which are regularly required
- Responsible for Vendor management and reconciling monthly billing activities and should be involved in SLA management
- Work closely with IT team and stakeholders in various projects involving process re-engineering
- Analyse the reasons of deviation in SLAs and suggesting improvements to make process moe efficient
- The role is also responsible for overseeing other operational activities directly or indirectly responsible for issuance of policies
- Responsible for maintaining data, doing adhoc quality checks, preparing compliance reports at agreed frequency
- Interact with Audit & other stakeholders for data requirements
Desired Candidate Profile
TopGear Consultants Pvt Ltd.
Contact Company:TopGear Consultants Pvt Ltd.