Application Support – Manager

4 - 8 Years
Mumbai

Job Description

Objective

Execute the digital initiatives for Avanse and responsible for support of the Digital Alliances. She/he is expected to play an instrumental for seamless support for application and operational excellence.


Specific Responsibilities

1. Process and Technology standardization

2. Digitization of existing business processes- backend operations and technology

3. Deliver a suitably differentiated customer experience in line with the brand promise across all channels of interaction

4. Enable the channels (digital and physical) through technology

5. Process and organisational changes to deliver a seamless and desired customer experience for all digital products and all transactions interactions

6. Monitor operational performance and ensure quality of service delivery

7. Support the Technical Integration for Alliances

8. SLA for Issues and tracking for Closure

9. Technical understanding of the API Integration

10. Vendor/Partner Management.


Key Performance Indicators

1. SLA Monitoring for Issues

2. Aligning with Partners

3. Monitor operational performance and ensure quality of service delivery


Technical Competencies /Skills

Hands-on experience with software development and system administration

Experience in project management and service-oriented architecture (SOA)

Knowledge of selected coding languages (e.g. JavaScript, Java)

Familiarity with various operating systems (e.g. Windows, UNIX) and databases (e.g. MySQL)

API Management, Integrations with multiple partners, worked on ESB, JSON / XML management

Personal Attributes

Ability to work Independently

Able to work with Partners and technical closure of issues

Ability to equilibrate priorities and organize work effectively to meet deadlines.

Good Communication Skills

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

TopGear Consultants Pvt Ltd.

Leading Recruitment Firm
View Contact Details+

Recruiter Name:Ritu

Contact Company:TopGear Consultants Pvt Ltd.

Email :ritu@topgearconsultants.com

Website:http://jobs.topgearconsultants.com

Salary

Not Disclosed by Recruiter

Role Category

Project Management

Role

Project Manager-IT/Software

Employment Type

Full Time, Permanent